When will my order be available to ship?
If all payment and order conditions are fulfilled, it usually takes 3-4 days to process an order.

What is your return policy?
Chardin Home will authorize the return of missent or factory defective merchandise for full credit. A request for return authorization must be made within thirty days of receipt of merchandise. All return goods must be in standard pack quantities, and in the original cartons. A 25% restocking fee will be deducted from the customer's credit, and all freight charges will be paid by the customer. Please review your order immediately upon receipt- no credits or claims will be accepted after 30 days.

Return Authorization: A return authorization number must be issued by our Sales Department before merchandise is returned. No returns will be accepted without prior written authorization. Please email us about your returns.

CH will not accept returns for the following:

• Any custom merchandise including custom designs, packaging and labeling.
• Damage caused by customer’s handling and/or storage.
• Shop worn merchandise or merchandise altered from its original condition.
• Undisputed amount of invoice is still due within invoice terms.
• Claims for lost shipments, or damage caused by freight carrier should be filed with the freight carrier directly.



How to care for Chardin Home merchandise:
Please follow instructions on the label. Each product is labelled if it can be washed or otherwise.

Handmade items may vary in color, size, shape and pattern.

All Chardin Home products are imported.